Access a range of resources to stay fit and healthy as you build your life and career.

Health & wellness

We offer a wide variety of leave schemes to help you make time for people and events that matter to you.

Leave entitlement

Our insurance plans can help you to ride out challenging times and unforeseen circumstances.

Insurance

Enjoy banking privileges designed to support your life goals.

Banking

Access a variety of flexible work arrangements to manage your work and life with greater ease.

Flexi-work arrangements

<p><strong>We’re here to do Right By You.</strong></p>
<p>UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&amp;P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.</p>
<p>In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.</p>
<p>We draw on our time-tested values in building a sustainable future of ASEAN. Our responsibility stems from our commitment to doing what is right by our customers, colleagues and communities. </p>
<p><em>Source:</em> <a href="https://www.uobgroup.com/uobgroup/about/index.page" target="_self"><em>uobgroup.com</em></a></p>

Who We Are

<p><strong>Honourable</strong></p>
<p>We act prudently to fuel your success, maintaining the highest professional and moral standards. We do what is right for you through discipline, clarity, and courage. </p>
<p><strong>Enterprising</strong></p>
<p>We were built with an enterprising spirit, demonstrated through thought leadership, keen insight and a forward-looking mindset. </p>
<p><strong>United</strong></p>
<p>We work as a team to achieve individual and corporate goals with cooperation, mutual respect and loyalty. </p>
<p><strong>Committed</strong></p>
<p>We are committed to build a better tomorrow. We ensure that UOB is a trusted source of stability, security and strength. </p>
<p><em>Source:</em> <a href="https://www.uobgroup.com/uobgroup/about/index.page" target="_self"><em>uobgroup.com</em></a></p>

Our Values

<p><span xml:lang="en-GB" lang="en-GB" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible"> <span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About UOB</b></h2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the Department</b></h2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></h2> </div><div><ul> <li>You will be responsible for handling all eChannels related enquiries for Corporates and Financial Institutions in connection with their Cash/Trade Products &amp; Services.</li> <li>The associate must have powerful engagement skills in a client-facing role along with strong organizational skills to coordinate all internal and external activities.</li> <li>Manage diverse enquiries of varying complexity, resolving Customer’s enquiries, working closely with Sales, Product Management and Operations partners to enable Business Strategy and facilitate revenue growth</li> <li>Prioritize while managing multiple Customer’s enquiries simultaneously to ensure customer issues are resolved on time and/or escalated appropriately</li> <li>Manage client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></h2> </div><div><ul> <li>Bachelor Degree holder</li> <li>Ability to manage multiple, complex enquiries and work in a fast-paced entrepreneurial environment</li> <li>Requires good written and verbal communication skills to interact skillfully with Customers &amp; Business Partners</li> <li>In depth knowledge of specific commercial banking products and the overall industry</li> <li>Ability to understand the e2e system flows and requirements to present ideas and information effectively to Customers</li> <li>Experience in handling activities that relate to H2H system/file integration/SCORE FIN/FILEACT, data mapping and various payments/collections data across Asia region</li> <li>Familiar with various ERP systems like JDE, SAP, etc</li> <li>Demonstrate attention to details, team player, take e2e ownership, drive for results to support/grow the business, sustain intensity &amp; optimism while focusing on delivering client delight</li> <li>Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Be a part of UOB Family</b></h2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.5pt"><span><span style="font-family:'Segoe UI', sans-serif"><span style="color:#242424">UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.</span></span></span></span></span></span></p> <p><br> <span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'Segoe UI', sans-serif"><span style="color:#242424"><span>Apply now and make a difference.</span></span></span></span></span></span></p> </div></div></div> </span> </span></p>

This job is a Senior Officer in Client Fulfillment and Services at UOB. You&#x27;ll handle eChannels for businesses, manage diverse client inquiries, and ensure customer satisfaction. You might like this job because it offers a chance to work in a fast-paced, client-facing role within a leading bank in Asia.

 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Commi...

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