Job Description

Founded in 2015, Woopa Travels is a new-generation travel agency and destination management company. We reimagine travel by combining adventure with professional storytelling to craft unforgettable journeys for every traveller. Our company manages some of Singapore’s leading tour operator brands: Monster Day Tours, Lion Heartlanders, and UBE.

We’re on a mission to grow even bigger and better — and we’re looking for passionate, driven individuals to support our day-to-day operations at Chinatown Heritage Centre (CHC).

Why Join Us?

• Take ownership of a heritage attraction that welcomes both local and global visitors.
• Shape and elevate the visitor experience through leadership, creativity, and operational excellence.
• Be part of a collaborative team passionate about culture, tourism, and impactful storytelling.
• A fulfilling opportunity for individuals in the tourism or heritage sector who are ready for their next challenge.

What You’ll Do

As a Senior Executive, you’ll support the day-to-day operations of CHC, with a focus on visitor experience, tour coordination, programme support, and reporting. A key part of the role includes assisting with the management and scheduling of CHC’s team of customer service ambassadors and heritage guides who deliver daily tours. This position requires attention to detail, strong interpersonal skills, and a passion for heritage and storytelling.

Key Responsibilities

• Monitor visitor flow and resolve on-site issues to ensure a seamless guest experience.
• Respond to email enquiries promptly and follow up to convert interest into sales.
• Oversee daily tour bookings, including scheduling and coordination with available guides.
• Maintain and update the database for both freelance and in-house guides.
• Support the administrative onboarding and training of new guides.
• Gather feedback from visitors on tour experiences and implement suggested improvements.
• Assist in coordinating school visits, public programmes, and heritage events.
• Liaise with guides or facilitators to ensure successful programme delivery.
• Compile post-event reports and track visitor engagement metrics.
• Provide content support and assist in marketing campaigns for tours and public programmes.
• Maintain up-to-date offerings and schedules across internal and external platforms.
• Maintain accurate records of tours, ticketing, payments, and visitor feedback.
• Support procurement tasks and inventory management.
• Prepare monthly reports for internal review and planning.

Job Requirements

What We’re Looking For

• Diploma or Degree in Tourism, Arts Management, Business, or related field.
• At least 2 years of experience in a visitor attraction, museum, or customer-facing role.
• Experience with scheduling, event coordination, logistics management or volunteer/staff coordination is a plus.
• Excellent communication, organisational, and multitasking skills.
• A passion for heritage, culture, and meaningful visitor experiences.

Skills