You'll be provided with free resources and paid time off to take care of family members with serious health conditions.

A life of balance

Your future will be taken care of through our extremely generous pension schemes, and you can also benefit from special employee discounts on products

The price of passion

No matter where you're located – in a factory, in an office, at home or on the road – you can enjoy local fitness clubs at discounted rates

Towards a healthier future

Receive an annual personal training budget to use for skills training or career coaching, & some regions offer paid days off for personal development.

Growing together

Philips Electronics

Over the past decade we have transformed into a focused leader in health technology.

At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.&nbsp;

We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.

As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.

<a href="https://www.linkedin.com/company/philips/about/" target="_self">Source</a>

Who We Are

Our culture is what makes us uniquely Philips

It’s who we are and how we work with each other to bring our purpose to life. Our culture is based on a single focus: delivering impact with care for patients, people and the planet. It means staying laser focused on patients, customers and consumers, while keeping our people connected and supported.   We can’t truly have impact without care. And it's the way we care that drives our impact. It's how we work together to deliver on our priorities, the way we care for each other, our diverse views and how we foster inclusion. It's our passion for innovation and our customers’ success, how we embed sustainability in the way we do business, and our dedication to delivering on our purpose. 

<a href="https://www.careers.philips.com/global/en/life-at-philips" target="_self">Source</a>

Our Values

<h3>Job Title</h3>Technical Support Specialist - Enterprise Informatics<h3>Job Description</h3><div></div><div>Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. <a href="https://www.careers.philips.com/global/en/our-culture" target="_blank">An unwavering sense of purpose</a> and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.In this role based either in Penang or Ipoh, Malaysia - you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most.The Technical Support Specialist – Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.Key Responsibilities:<ul><li>Manage and maintain effective communication with customers in relation to logged service requests.</li><li>Manage effective communication with internal and external cross functional teams.</li><li>Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.</li><li>Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved</li><li>Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.</li><li>Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.</li><li>Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types</li><li>Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.</li><li>Work with team to perform preventive maintenance.</li><li>Participate and contribute in cross functional team as an active team member.</li><li>Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·</li><li>Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.</li><li>Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·</li><li>Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework</li><li>Manage and maintain effective communication with customers in relation to logged service requests and project deployment.</li><li>Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.</li><li>Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·</li><li>Manage effective communication with internal and external cross functional teams.</li><li>Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.</li><li>Resolve technical issues and offer proactive technical support ·</li><li>Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.</li><li>Meeting project milestones and timelines for tasks / activities that has been assigned.</li><li>Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.</li><li>Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.</li><li>Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types</li><li>Participate project deployment and associated activities which may require working beyond business hours.</li><li>Work with the technical support team to optimize existing install bases with learnings from deployments</li></ul>To succeed in this role, you’ll need a customer-first attitude and the following:<ul><li>Bachelor's Degree or Diploma in Information Technology or Computer Science</li><li>1-3 years experience in IT Implementation, Networking, Infrastructure Support and/or Technical Support</li><li>Must be based in Penang or Ipoh but very flexibility to travel as needed by the business</li><li>Windows Server Administration experience preferred</li><li>Knowledge Oracle database, VMware, Hyper-V, Windows Server application and network technologies preferred</li><li>Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution</li><li>Proven ability to solve problems systematically and effectively, ensures high customer satisfaction</li><li>Self-driven, independent, humble, willingness to learn and team-spirited with learning aptitude.</li><li>Exhibits leadership through personal responsibility, accountability and teamwork and able to write client-side scripts like PowerShell, batch etc. preferred</li></ul>How we work at Philips:There are three core ways that define our ways of working - <a href="https://www.careers.philips.com/professional/global/en/workingatphilips" target="_blank">embracing flexibility, being at our best, and impactful collaboration</a>. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it’s like <a href="https://www.careers.philips.com/professional/global/en/workingatphilips" target="_blank">working at Philips</a>, read stories from our <a href="https://www.careers.philips.com/global/en/blog" target="_blank">employee blog</a>, find information about our <a href="https://www.careers.philips.com/global/en/recruitmentprocess" target="_blank">recruitment process</a> and answers to some <a href="https://www.careers.philips.com/global/en/faq" target="_blank">frequently asked questions</a>.</div>

This job is for a Technical Support Specialist in Healthcare Informatics, focusing on delivering excellent service and solutions to customers. You might like this job because it offers opportunities to work with cutting-edge health technology and provides a chance to contribute to improving lives worldwide.

Job TitleTechnical Support Specialist - Enterprise InformaticsJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on...

Technical Support Specialist - Enterprise Informatics

Philips Electronics

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Philips Electronics