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This job is a Part-Time Customer Service Ambassador at Changi Airport. You might like this job because you’ll meet travelers, help them book tours, and work in a vibrant team at one of the world's best airports. Fresh grads are welcome!
Job Description
About Us
Founded in 2015, Woopa Travels is a new-generation travel agency and destination management company. We reimagine travel by combining adventure with professional storytelling to craft unforgettable journeys for every traveller. Our company manages some of Singapore’s leading tour operator brands: Monster Day Tours, Lion Heartlanders, and UBE.
We’re on a mission to grow even bigger and better — and we’re looking for passionate, enthusiastic individuals to grow with us!
Why join us?
- Be part of a dynamic, fun and purpose-driven team
- Work in one of the world's best airports - Singapore Changi Airport
- Gain hands-on experience in tourism operations and customer engagement
- Learn and grow with training, mentorship and real-world exposure
- Entry-level friendly - we welcome fresh grads!
What You'll Do
As a Customer Service Ambassador, you'll be the face of our transit tour experience at Changi Airport. Your key responsibilities include:
- Stationed at our customer service booths in the transit terminals.
- Assist with booking, registration, waitlisting, and general tour enquiries.
- Maintain booth cleanliness, organization, and equipment security.
- Escort passengers to the meeting point and coordinate with tour guides.
- Manage feedback and resolve customer issues with professionalism.
- Submit daily reports to the project manager and Supervisor.
- Attend trainings and stay updated on procedures.
- Support other ad-hoc duties to ensure smooth tour operations.
*Must be able to commit to at least 4 shifts per week, including weekends and public holidays.
Job Requirements
What We're Looking For
- Strong communication and interpersonal skills.
- Friendly, confident, and service-minded attitude.
- Well-organized, able to multitask in a fast-paced setting.
- Eager to learn and grow in the tourism industry.
- Comfortable with basic MS Office tools and/or tour management software.
- Fluent in spoken and written English.
Preferred but Not Required
- Education in tourism, hospitality or related fields.
- Prior experience in customer service or tourism is a plus.
- Fresh graduates are welcome to apply!
Skills
Company Benefits
Industry Leader
Join us to be part of an industry-leading enterprise known for unmatched quality, innovation, customer trust, and award recognition
Dress Code
Feel free to mix smart casual with professional panache - it's your style, your day, and your impact!
Open Minded Work Place
Welcome to our dynamic, forward-thinking workspace, where fresh ideas flourish and every perspective is valued. We champion a collaborative spirit!
Career Development
You’ll be able to contribute, create and learn from your first day – the limits are entirely yours to define!
Team Cohesion
From thrilling outings to creative challenges, we build strong connections that fuel innovation and camaraderie, forming a cohesive team!
Sustainable / Competitive Benefits
By offering market-rate pay, benefits, and performance-based rewards, we ensure sustainability, employee satisfaction, and market competitiveness
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service, General Work
Company Profile
