Job Description

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore and UBE—each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways. We’re on a mission to grow even bigger and better — and we’re looking for passionate, enthusiastic individuals to grow with us! 

What You'll Do

As a Part-Time Customer Service Ambassador, you’ll represent our team at Changi Airport. Your key responsibilities include:

• Stationed at our customer service booths in the transit terminals.
• Assist with bookings, registration, waitlists, and general enquiries about tours.
• Maintain booth cleanliness, organization, and equipment security.
• Escort passengers to meeting points and liaise with tour guides.
• Provide professional handling of feedback and customer concerns.
• Submit simple daily reports to the project manager and supervisor.
• Attend trainings and stay updated on procedures.
• Support other ad-hoc duties to ensure smooth tour operations.
   

Shift Timings: 8:00 AM – 1:00 PM / 1:00 PM – 7:00 PM
* Must be able to commit to at least 4 shifts per week, including weekends and public holidays.

Job Requirements

What We're Looking For

• Friendly and confident communicator.
• Strong organization and multitasking skills.
• Enjoys fast-paced enviroments and hands-on learning.
• Basic proficiency in MS Office or similar tools.
• Fluent in spoken and written English.
• Team player with a positive, can-do attitude.

Preferred but Not Required

• Background in tourism, hospitality, or customer-facing roles
• Familiarity with travel operations or Changi Airport
• Fresh graduates and students are welcome to apply!

Skills