Job Description

Founded in 2015, Woopa Travels is a next-generation travel agency and destination management company. We reimagine travel by combining adventure with professional storytelling to craft unforgettable journeys for every traveller. Our brands – Monster Day Tours, Lion Heartlanders, and UBE – are among Singapore’s leading tour operators.

We’re on a mission to grow even bigger and better — and we’re looking for passionate, driven individuals to lead our operations at the Chinatown Heritage Centre (CHC).

Why Join Us?

• Take ownership of a heritage attraction that welcomes both local and global visitors.
• Shape and elevate the visitor experience through leadership, creativity, and operational excellence.
• Be part of a collaborative team passionate about culture, tourism, and impactful storytelling.

What You'll Do

As the Centre Manager, you'll lead the daily operations of the Chinatown Heritage Centre, ensuring smooth, high-quality experiences for every visitor. You’ll be at the heart of our heritage and tourism efforts, managing a team of staff and guides, maintaining service standards, and driving operational excellence.

Key Responsibilities

• Oversee all aspects of daily operations of CHC, including tours, retail, exhibitions, ticketing, and visitor services.
• Ensure smooth front-of-house operations and coordinate team logistics effectively.
• Recruit, schedule and manage in-house and freelance guides.
• Lead, train, and support front-line staff to ensure strong team performance and service delivery.
• Develop and implement training plans to ensure accurate and engaging delivery of tour content.
• Foster a strong team culture among guides to boost pride and professionalism.
• Ensure high service standards through prompt issue resolution and continuous improvement of visitor experience and tour flow.
• Conduct regular staff evaluations and compile key performance metrics, including visitor feedback, for internal reporting to the Executive Director.
• Manage revenue collection and reporting from ticketing, retail, and tours.
• Liaise with tour operators, schools, and community partners to build strong external relationships.
• Oversee service vendors and ensure contracts are well-executed and maintained effectively.

Job Requirements

What We're Looking For

• A degree in Business, Tourism, Hospitality, or a related field.
• Minimum 5 years' experience in operations and team leadership, ideally in tourism, heritage, or attractions.
• Proven experience working with freelance or volunteer guides.
• Excellent communication, organisational, and people management skills.
• Comfortable working in a dynamic, fast-paced, visitor-focused environment.

Skills