Job Description

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore and UBE—each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a Senior Executive / Assistant Manager to drive FIT and Leisure sales across our website, Online Travel Agencies (OTAs), and through strategic industry partnerships. This role owns the day-to-day leisure distribution performance, manage tour enquiries from pre- to post-sales, and supports the commercial team with market and competitor insights.

Job Responsiblities:

1) OTA & Leisure Distribution Management

• Manage and grow sales performance across key leisure distribution channels, including website, OTAs and partner agents
• Optimise listings for visibility and conversion and review channel performance
• Coordinate commercial discussions where applicable, including contracts, promotions, campaign participation, contract terms, etc)
• Monitor monthly sales performance, tour volume, customer feedback, and online reviews.

2) FIT Customer Management (Pre and Post-Sales)

• Handle FIT enquiries via communication channels, with timely, accurate and service-oriented responses.
• Provide booking guidance and propose itinerary / tour combinations when required, ensuring a smooth booking and experience journey
• Manage post-sales communication (amendments, special requests, feedback, service recovery)

3) Channels & Partnerships Development

• Maintain and expand leisure sales channels and strategic partnerships
• Identify new distribution opportunities to grow FIT and leisure bookings
• Support partner onboarding, rate discussions, and account maintenance

4) Systems, Inventory & Process Optimisation

• Manage and optimise booking management software to ensure accurate daily inventory and availability.
• Review and improve sales and booking processes to enhance efficiency, reduce errors, and improve customer experience.

5) Finance Matters

• Support finance for leisure / OTA matters, including invoice creation, billing support, and reconciliation.
• Maintain proper documentation for bookings, partner billings, and required reporting.

6) Reporting & Market Awareness

• Track and report monthly sales performance with channel insights and customer trends.
• Stay up to date with industry trends, competitor analysis and market developments and recommend product improvements where relevant.

7) Ad-hoc Support

• Handle administrative and ad-hoc duties related to leisure sales and distribution as assigned.

Job Requirements

• At least 3 – 5 years of experience in leisure sales, travel distribution, OTAs, tourism partnerships, or related roles.
• Comfortable working with OTAs, partner accounts, and online sales performance metrics.
• Good commercial and analytical ability, pricing awareness, competitor benchmarking, etc.
• Strong organization and coordination skills, with the ability to manage multiple enquiries and tight timelines.
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders and international passengers.
• Familiarity with Singapore inbound tourism and FIT traveler expectations is an advantage.

Personal Attributes:

• Customer-centric, with a calm and empathetic approach when handling complaints or disappointed passengers.
• Proactive and resourceful problem-solver, able to respond quickly to on-ground issues.
• Detail-oriented, reliable, and comfortable taking ownership of a high-visibility, operationally intensive project.
• A strong team player who can build rapport with both frontline staff and senior stakeholders.

Skills