Job Description

About Us

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore, Chinatown Heritage Centre (CHC) and UBE—each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.  

What You'll Do

As a Customer Service Ambassador, you’ll be on the frontlines of visitor engagement, ensuring every guest has a smooth and memorable experience at the Chinatown Heritage Centre.

Key Responsibilities:

• Manage ticketing, bookings, tour scheduling, and merchandise sales.
• Deliver excellent customer service and assist with general enquiries.
• Support guided tours by coordinating with guides and preparing visitor groups.
• Maintain the cleanliness, condition, and security of exhibits and equipment.
• Respond to feedback and resolve visitor issues with professionalism.
• Submit daily activity and operations reports to the Centre Director and Manager.
• Participate in staff training, team briefings, and operational updates.
• Handle general admin and ad-hoc tasks as needed.

Shift Schedule: 9:30 AM – 8:30 PM (Full-Time)
Must be able to work on weekends and public holidays.
Renewable contract.

Job Requirements

What We're Looking For

• Excellent communication and people skills.
• Friendly, confident, and attentive to visitor needs.
• Strong multitasking and organisational skills.
• Comfortable in a fast-paced, customer-facing environment.
• Fluent in both verbal and written in English and preferably with an additional language (Mandarin, Malay, Tamil).
• Familiar with MS Office and comfortable using digital tools for scheduling or reporting.

Preferred but Not Required

• Background in tourism, hospitality, customer service or cultural heritage.
• Passion for history, storytelling, and cultural experiences.
• Fresh graduates are welcome to apply!

Skills