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This job is for a Network Engineer who keeps networks running smoothly in various industries. You might like this job because you get to solve problems, lead projects, and mentor others, all while ensuring top-notch connectivity for important businesses.
Job Description
Job Description
The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below:
-Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
-Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
-Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.
-Lead and deliver Tech-Refresh projects, ensuring timely completion.
-Mentor and provide guidance to junior team members.
-Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.
-Design and implement new network solutions and/or optimize the efficiency of current networks.
-Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.
-Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.
-Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.
-Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
-Report network status and performance to key stakeholders.
Qualifications
-Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure.
-Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.
-Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security.
-Proven expertise in core switching and routing (ANCP – Switching/Campus or HCIP certification preferred).
-Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE preferred)
-Good project management, configuration, troubleshooting skills
-Good customer interaction, written and oral communication skills
-Ability to work with all levels, and ability to work and contribute in a team or individually
Job Requirements
Company Benefits
#NoMeetingThuPMs
No meetings afternoon once a week #NoMeetingThuPMs to enable staff to focus on ideas generation or professional learning.
Renew and Recharge
In last two weeks of December employees are encouraged to avoid scheduling meetings to allow them to unwind, reflect and prepare for the upcoming year
Mental Wellness Programme
Partnering ThoughtFull to offer a company-wide mental wellness programme to provide on-demand mental wellness resources.
Additional Info
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
StarHub
StarHub is a leading homegrown Singapore company that delivers world-class communications, entertainment and digital services. With our extensive fibre and wireless infrastructure and global partnerships, we bring to people, homes and enterprises quality mobile and fixed services, a broad suite of premium content, and a diverse range of communication solutions. We develop and deliver to corporate and government...