Job Description

The Business Performance Manager drives impact by combining data, process improvement, and performance insights to help the company scale sustainably. By bringing together sales, delivery, financial, and people metrics into a clear, actionable story, the role gives leaders visibility into how growth, execution, and capacity connect to business goals. With insights tied to accountability, the role ensures decisions translate into results.

Key Responsibilities

Sales & Growth Performance

• Track sales pipeline health, conversion rates, win/loss trends, and revenue realization by Service Line.
• Monitor sales productivity (e.g., revenue per head, quota attainment) for affordability assessment.
• Partner with Sales leadership to highlight risks to targets and opportunities for growth by Service Line. 

Delivery & Operational Performance

• Define and track delivery KPIs (e.g., utilization, backlog, SLA adherence, project profitability etc) by Service Line.
• Monitor order-to-cash SLA by Service Line and fulfilment accuracy, escalating bottlenecks and operational inefficiencies.
• Ensure operational execution is aligned with financial and customer commitments.

Financial Performance

• Integrate financial KPIs (e.g., revenue, GM, EBITDA) with operational and sales metrics.
• Provide variance analysis and root-cause insights behind financial performance.
• Partner with Finance to align forecasts with operational capacity and pipeline reality.

People & Capacity Performance

• Track headcount, attrition, productivity for affordability analysis.
• Highlight alignment (or gaps) between workforce capacity and business demand.

Process and Performance Improvement

• Identify and recommend high-impact opportunities for comprehensive process and performance improvements, driving initiatives for expense reduction, revenue enhancement, and efficiency maximization.

Governance & Insights

• Develop dashboards and performance scorecards integrating all four dimensions.
• Establish a regular performance review cadence across functions.
• Ensure KPI owners are accountable for outcomes, and actions are tracked to closure.
• Provide leadership with forward-looking insights, not just historical reporting.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or related field
• At least 6 years’ experience in business performance, FP&A, sales operations, or strategy/ops roles.
• Strong exposure to commercial, operational, financial, and HR data. Telecommunications and ICT products knowledge is a plus.
• Proficiency with BI tools (Power BI, Tableau) and source systems (CRM, SAP, Workday etc).
• Advanced analytical skills with expertise in data visualization tools and financial modelling.
• Experience influencing cross-functional leadership and driving performance outcomes.
• Knowledge on ITIL, Six Sigma or Agile Methodology is a plus.