Job Description

Purpose:

1. Lead a Data Centre team to operate and maintain our critical DC infrastructure and facilities, and ensure 100% availability of services

2. Comply with all SLAs, including legal, budget and audit requirements

3. Manage stakeholders and achieve corporate KPIs including Sustainability award, Green Mark certification, etc

Responsibilities

1.    Responsible for the Data Centre planning, operation and maintenance to ensure that the Data Centres are equipped to deliver its short and mid-term’s objectives in the most cost effective and simplified manner, namely, resource efficiency and sustainability framework.
2.    Lead the team and all other stake holders to implement and execute the approved strategy in a timely and proper manner.
3.    Formulate work plans for the optimal running of the Data Centre and manage the execution of all such work plans to meet the approved strategy objectives.
4.    Lead the Data Centre facilities team to operate/maintain 100% availability for the Data Centre facility with compliance to agreed SLAs, Legal, Budget, Audit requirements and ensure satisfactory customer experience at all times. This includes project planning, design and implementation.
5.    Lead and ensure smooth 24x7 running of the operations in the data centre
6.    Oversees and manages all onsite operational incidents and major issues, including any change management activities
7.    Manages all critical facilities equipment and other equipment associated to Data Centre environment (ie. M&E, fire safety, plumbing, ACMV)
8.    Generate and provide periodic reports for management review and meetings
9.    Reviews and approves justified spendings in compliance to Procurement Policy for replacement parts, equipment, etc and supports vendor evaluations
10.    Formulate and execute approved preventive maintenance program on an ongoing basis
11.    Lead in incident and change management to minimise impact to customer services
12.    Review the safe work responsibilities and ensure strict adherence to the safety requirements, procedures, laws and regulations
13.    Lead all facility management/data centre related certifications and implements related compliance for both internal and external customers
14.    Develop and review all policies, SOPs and Emergency Operating Procedures, implement service improvement programs
15.    Lead the team to explore and implement new technologies and processes to improve the efficiency in the Data Centre.
16.    Any other duties or project as assigned by the Management
 

Qualifications

• An appropriate qualification in Engineering, with at least 15 years of relevant experiences in a 24x7 critical infrastructure/ DC/ telco environment
• Demonstrated experiences in managing and mentoring a team of Engineers/ Specialists to achieve strategic and operational goals
• Possesses relevant DC and/or FM related certifications, such as CDCP, CDCS
• Familiar with certifications standards, such as BCM LEED Gold, ISO 20000 / 22301 / 27001, TIA 942, Uptime Institute Tier III, Green Mark, etc
• Hands-on experiences and knowledge in M&E and building related systems, eg CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security
• Lead major DC activities during non-office hours where appropriate
• Proven stakeholder/ vendor management skills and collaboration abilities with cross functional teams
• Proficient with MS Office tools