Role Mission

Lead enterprise-wide innovation, integration, and intelligent automation across corporate and enterprise systems to modernise StarHub’s technology landscape and accelerate digital transformation. 

Accountabilities 

• Own the Innovation, Integration & Automation (IIA) strategy and roadmap for enterprise systems. 

• Lead integration, orchestration, and middleware optimisation across ERP, CRM, HR, Finance, Risk, Compliance, and Productivity platforms. 

• Drive intelligent automation and workflow transformation across enterprise functions. 

• Establish and scale the Innovation & Automation Centre of Excellence (CoE). 

• Govern standards, architecture alignment, and delivery excellence for all enterprise integration and automation initiatives. 

Responsibilities 

• Define and execute the innovation, integration, and automation strategy for enterprise systems. 

• Identify and evaluate emerging technologies that enhance enterprise agility, efficiency, and operational quality. 

• Lead integration and orchestration design across ERP, CRM, HRIS, Finance, Risk, Compliance, and Productivity platforms. 

• Oversee middleware optimisation to improve performance, reliability, resilience, and scalability. 

• Champion API-led connectivity, event-driven patterns, and interoperability across enterprise applications. 

• Drive adoption of intelligent automation platforms to streamline cross-functional workflows. 

• Establish automation governance, lifecycle frameworks, development standards, and reusable patterns. 

• Measure automation ROI, efficiency gains, risk reduction, and operational impact. 

• Lead the Innovation & Automation CoE to uplift capability, standardise practices, and accelerate delivery. 

• Drive organisational change, training, and stakeholder alignment to support adoption of new solutions. 

• Collaborate with Enterprise Architecture, Finance, HR, Risk, Security, and other enterprise teams to ensure cohesive design and prioritisation. 

• Manage partner and vendor ecosystems supporting integration and automation platforms, ensuring quality and optimised utilisation. 

Areas of Impact 

• Integration architecture and orchestration across all enterprise applications. 

• Intelligent automation strategy, delivery efficiency, and measurable ROI for corporate functions. 

• Cross-functional alignment across BTS, Enterprise Architecture, and business stakeholders. 

• Strengthening of enterprise platforms through modern integration patterns and automation. 

• Accelerated digital transformation, improved workflow efficiency, and enhanced employee experience.