Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Track and manage service orders under the Operations Support Team.

• Assist the Manager in generating and analyzing operational reports, and provide recommendations for continuous improvement.

• Support customers and the Customer Fronting Unit (CFU) on provisioning matters.

• Collaborate with the business to ensure delivery of excellent customer service.

• Take on the role of Local Access Project Coordinator for high-profile national and international events (e.g. NDP, F1, General Elections, overseas VVIP visits).

• Achieve key performance indicators (KPIs) related to Customer Experience (CE) survey scores.

• Provide regular provisioning updates and respond promptly to customer inquiries.

• Coordinate and resolve service delivery issues with customers.

• Conduct site visits to clarify service requirements and issues when necessary.

• Assist the Operations Manager in overseeing daily operations.

• Conduct site surveys and brief customers on service delivery requirements.

• Work closely with internal stakeholders and external contractors to ensure seamless service delivery.

• Manage fibre-based product orders and ensure timely commissioning in accordance with Customer Request Dates (CRD).

• Coordinate with multiple government agencies (e.g. MHA, SPF, MINDEF, IMDA) and internal departments (e.g. Account Managers, Solution Managers, Project Managers, Service Managers, GSP, TAC, PCM) to support national-level projects.

Skills for Success:

• Diploma in Computer, IT, Engineer or Customer Service. Additional technical certifications are a plus.
• Knowledge in WAN technologies – Layer 1. (e.g Leased Line, Internet, Metro Ethernet, SD WAN, etc).
• Knowledge in GPON technologies.
• Good understanding of the technical knowledge in data communication (wired, wireless), internet security and home automation.
• Good communication skills, with the ability to explain technical concepts to non-technical individuals.
• Ability to work independently and collaboratively as part of a team, adapting to various work environments and customer requirements.
• Have a passion for customer service and possess excellent customer handling skills
• Valid Class 3 driving license.
• Customer-oriented with strong negotiation and communication skills (oral and written)
• Highly adaptable to a fast-paced and dynamic environment
• Excellent analytical and ability to persuade others to change existing practices.

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Job Requirements