Job Description

Be a Part of Something BIG!

Consumer IT is part of Singtel Singapore IT and plays a key interface role between IT Divisions and the Consumer Business Units. We enable strategic business outcomes by delivering and maintaining high-quality product services on robust and stable application platforms.

 You will lead a team of IT operations experts across inshore and offshore locations to manage IT Service Management (ITSM), Release, Change Advisory Board (CAB), Service Assurance, and Fallout management across mission-critical cloud and hybrid platforms.

Make an Impact by:

• Leading a team of IT operations engineers to deliver end-to-end IT service operations for medium to large-scale, business-critical applications across cloud-hosted and hybrid platforms

• Driving ITIL-based service management practices including Incident, Problem, Change, Release, Service Level, and Configuration Management

• Ensuring service stability, availability, performance, resilience, and cost-efficient operations across complex multi-vendor, multi-technology environments

• Governing and improving SLAs, SLOs, and operational KPIs at enterprise level

• Acting as Major Incident Manager, providing executive leadership during high-severity incidents and service crises

• Owning enterprise release and change governance, balancing delivery velocity with operational risk

• Overseeing production readiness, rollback strategies, post-implementation reviews, and cloud service transitions

• Partnering with Engineering and DevOps teams to embed modern deployment practices (CI/CD, automated deployments, blue-green and canary releases)

• Leading cloud service assurance across AWS and Azure environments, including proactive monitoring, observability, and early fault detection

• Managing end-to-end fallout detection and recovery across cloud, application, network, and OSS/BSS layers

• Driving operational resilience, high availability, disaster recovery readiness, and post-incident RCA improvements

• Strategising and planning growth initiatives in service assurance, release, and fallout management

• Managing business release priorities, risks, issues, change requests, and escalations

• Ensuring continuous upskilling, effective resource planning, and operational reliability up to 99.99%

• Operating within allocated capitalization targets

• Collaborating with IT infrastructure teams to manage on-premise and cloud environments

• Managing senior stakeholder relationships and executive communications

• Overseeing vendor contracts and renewals in partnership with Procurement, Legal, Finance, and Risk

• Providing timely and accurate executive operations reporting

• Ensuring compliance with corporate governance standards including Cybersecurity, Procurement, Finance, Risk, Legal, and IT policies

Skills for Success:

• Bachelor’s degree in nformation technology, Computer Science, Engineering, or a related discipline
• Minimum 10-15 years of experience in maintain support of complex IT application platforms within on-prem and cloud environments

• Extensive experience leading end-to-end IT service operations for medium to large-scale, business-critical applications

• Proven mastery of ITIL service management practices

• Strong experience operating 24x7 mission-critical services in hybrid and cloud-native architectures

• Deep expertise in release and change governance across applications, infrastructure, cloud, and network domains

• Hands-on understanding of cloud observability and monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Log Analytics, Dynatrace, Grafana)

• Strong knowledge of cloud platforms (AWS, Azure) and AI-driven managed cloud platforms

• Demonstrated experience in trend analysis, systemic issue identification, and driving permanent fixes

• Proven leadership capability managing cross-functional and geographically distributed teams

• Strong stakeholder management and executive communication skills

• High resilience, strategic thinking capability, and ability to operate in complex enterprise environments

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Job Requirements