Job Description

Powering the Future with AIDA

To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people.

We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.

Be a Part of Something BIG! 

• Responsible for designing, implementing, and managing ML/GenAI operations tools and workflows
• Oversee stability of ML training and GenAI services on day-to-day basis
• Develop and execute incident handling and recovery plans for ML/GenAI
• Plan and implement data quality and lineage tracking solutions
• Handle data governance discussion and policies

Make an Impact by:

• Evaluate, select, and implement MLOps/LLMOps tools (e.g., MLflow, Kubeflow, LangSmith, LangFuse)
• Integrate tools with existing cloud platform services and DevSecOps processes
• Manage versioning, lineage, and reproducibility of models, datasets, and prompts
• Implement monitoring for data drift, concept drift, and model performance
• Set up dashboards for latency, throughput, GPU utilization, and inference quality metrics
• Develop alerting and incident response playbooks for model-related issues
• Manage prompt libraries and evaluation frameworks
• Integrate moderation, guardrails, and bias/fairness checks into model pipelines
• Build automated data quality pipelines that run alongside model training workflows
• Establish and enforce data lineage tracking
• Ensure datasets used for ML/GenAI meet internal compliance, regulatory, and ethical standards

Requirements:

• Bachelor’s or Master’s degree in Computer Science or a related field
• 3 years experience with MLOps tools
• 1 year experience with GenAI Ops tools
• Hands-on experience with cloud ML services (Databricks, Azure ML, etc.)
• Familiarity with GenAI tooling (LLM, RAG, etc.) and guardrail tooling (LlamaGuard, Presidio, etc.)
• Capable in ML and GenAI Ops tooling (MLFlow, LangFuse, etc.)
• Familiarity with monitoring and observability stacks (Prometheus, Grafana, OpenTelmetry)
• Analytical and pragmatic, with the ability to interpret governance principles into implementation plans
• Clear communicator who can explain complex technical risks and solutions to non-technical stakeholders
• Self-driven and proactive, comfortable working in a fast-paced environment
• Familiarity with AI and data development process in telco environment

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Job Requirements