Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.  

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. 

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 

Make an Impact by: 

Fibre & Circuit Service Delivery

• Manage the end-to-end provisioning of fibre-based products (MetroE, EthernetLink, ISDN, Giga-Wave, Elite, Evolve) and ensure all services are commissioned on or before the Customer Request Date (CRD).
• Track and follow up with contractors on daily implementation milestones: Site Survey, Underground (UG) cabling, In-Building (IB) cabling, patching, equipment installations.

Coordination & Operations

• Work closely with internal departments and external contractors to resolve delivery issues.
• Ensure timely closure of tasks (Site Survey, Patching, IB works, CPE installations)
• Conduct onsite support for circuit implementation and maintenance when required.
• Perform standby duties after office hours to support 24×7 maintenance operations.

Customer & Stakeholder Management

• Act as the primary contact point for assigned customers, work orders, or projects.
• Conduct site surveys and brief corporate customers on service delivery needs.
• Manage customer issues, including SLA disputes and implementation queries.
• Handle escalations from internal teams, enterprise customers, and government agencies (e.g., IMDA).

Operational Coordination

• Liaise with upstream/downstream Singtel teams and contractors to resolve operational issues.
• Ensure contractors close Site Survey, Patching, In-Building, and CPE tasks in Singtel System ( eg: DFF and ESOM upon job completion.
• Verify contractor claims for your assigned zone.
• Support the Manager in compiling weekly and monthly performance reports.

Compliance & Process Improvement

• Ensure contractors adhere to SOPs and WHSA safety procedures.
• Report safety breaches or non-compliance with standard processes.
• Continuously review workflows and recommend operational improvements.

Systems & Standby Support

• Access and update information in systems such as DFF and ESOM.
• Perform after-office-hours standby duties to support 24×7 customer’s provisioning services

Skills for Success:  

• Diploma in Telecommunications, Computer Science, or related fields.
• Experience in fibre service delivery, enterprise network support, or project management is preferred.
• Proficient in MS Word, Excel, and PowerPoint.
• Strong communication, analytical, and negotiation skills.
• Ability to work independently and manage tight schedules.
• Experience in customer-facing roles is an advantage.
• Proactive, positive attitude with strong teamwork and coordination skills.

Are you ready to say hello to BIG Possibilities? 

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career! 

Job Requirements