Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Perform tier 1.x function pertaining to network parameters (latency, utilization, packet drops etc) monitoring and basic troubleshooting (analysis of performance report, ping test, traceroute etc)
• Upkeep of Standard Operations Procedure (SOP) & Work Instruction
• Participate in operations digitalization project e.g. # of working lines, on-call management etc
• Upkeep the monitoring infra setup (leased lines, @work etc ) with documentation
• Credential management to tools/system/NMS
• Review operations challenges with the OM bi-weekly and responsible for the follow-up action
• Regularly updates the NOC Operations Manager for ongoing incidents, and any critical issues that need immediate attention
• Ensures that the team adhere to established Standard Operating Procedures (SOPs) for incident management, escalation processes and routine network monitoring
• Checks that all tasks are being completed with attention to detail and accuracy, ensuring network issues are properly addressed and documented
• Assesses incoming requests, prioritizes them based on severity and impact, and escalates them to the appropriate level of support or management as necessary
• Provide a shift report at the end of every shift detailing the key activities performed, problems encountered, handed over activities to the next shift etc

Skills for Success:

• Degree in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology
• At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage
• knowledge of mobile 4G/5G and IoT technologies would be an advantage
• knowledge of Virtualization using VMware, NFVi, SDI
• Knowledge of Cloud Technologies will be advantageous
• Knowledge of ITIL v4 methodology will be advantageous
• Experience/knowledge in process automation
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint
• Ability to work independently with minimum supervision and able to adapt to a dynamic working environment
• Customer-oriented, and capable of collaborate and work well with others
• Must be a team player with strong interpersonal skills
• Perform 24/7 shift duty

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Job Requirements