Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

This role partners closely with business leaders to deliver employee relations and operational HR support across the organisation. You will manage a range of people matters, including grievance and case management, performance-related support, and workforce initiatives, ensuring fair, consistent, and compliant people practices. Through hands-on advisory and coaching, you will enable leaders to manage their teams confidently while balancing employee advocacy with business priorities.

Key responsibilities

Employee Relations & Case Management

• Serve as a key point of contact for employee and manager people-related matters, providing timely, practical, and sound HR advice.
• Manage end-to-end employee relations cases across the employment lifecycle, including grievance handling, disciplinary matters, workplace disputes, and involuntary separations.
• Conduct fair, thorough, and confidential investigations into complaints of harassment, misconduct, discrimination, and policy breaches, ensuring compliance with employment legislation and internal governance standards.
• Mediate workplace conflicts involving employees, management, unions, and relevant stakeholders, recommending balanced and appropriate resolutions.

Performance & Workforce Support

• Advise and support managers on performance management processes, including documentation standards and the implementation and monitoring of Performance Improvement Plans (PIPs).
• Partner with People & Culture Business Partners and business leaders on workforce initiatives, ensuring fair and compliant outcomes.

Advisory, Governance & Risk Management

• Provide hands-on advisory and coaching support to frontline managers on people management matters and non-self-serve HR processes.
• Ensure consistent application of employee relations policies and procedures across the organisation.
• Identify trends and potential risks from employee relations cases and provide insights to strengthen people practices and mitigate risk.

Continuous Improvement & Projects

• Contribute to the enhancement of employee relations processes and workflows to improve efficiency and service delivery.
• Support or lead assigned people initiatives and projects as directed, ensuring timely and quality execution.

The ideal candidate should have/be:

• Bachelor’s degree in human resources or business administration, and is IHRP Certified.

• At least 5 years of relevant HR experience, with exposure to employee relations and operational HR matters.

• Proven experience managing end-to-end employee relations cases, including investigations, grievances, disciplinary and performance-related matters.
• Practical and current knowledge of employment legislation, industrial relations requirements, HR compliance obligations, and relevant HR systems and technologies.
• Experience partnering with managers to provide pragmatic advisory support on people management and employee relations matters.
• Strong communication, organisational and prioritisation skills, with the integrity and sound judgment to manage multiple, sensitive cases in a fast-paced environment.

Job Requirements