Job Description

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by:

• Centralized Operations Management

• • Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
  • Customer Request fulfilment and system management such as Electronic Visitation Management System
  • Perform benchmarking on the system performance between all DCs and present to management.
  • Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
  • To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.
  • Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.

• DC Facilities Management

• • Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
  • Update and maintain all DC related documentation, including reports generation where needed
  • Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
  • Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

• Incident / Change / Customer Management and other requirements

• • Manage Incidents and Closure, including Root Cause Analysis on incidents
  • Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
  • Perform other duties such as access clearance, and participate in projects as required

Skills for Success

• Currently pursuing a diploma in Engineering school ( Eg: Mechanical / Electronic / Integrated Facilities Management / Mechatronics)
• Proficient in Microsoft Office
• Team player who is also able to perform independently
• Good communication skills 
• Positive attitude and proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Job Requirements