Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Build trust relationships with customer stakeholders at all levels - CIO/CISO, Security Operations Centre Managers, end users etc. through open and effective communication.
• Identify, understand and assess customers’ needs, problems and challenges. Make the right recommendations to improve their situation and work towards to be their trusted advisor in cybersecurity.
• Reinforce value proposition of the MSSP service by understanding customers’ environment and identifying additional monitoring opportunities to enhance customer cybersecurity posture. Work with sales teams on new opportunities and renewal strategies.
• Plan, oversee and lead projects during onboarding phase. Work and interact with various internal and external customer stakeholders. Create project plan, set deadlines, coordinate activities between different teams, monitor and report project progress to key stakeholders.
• Perform regular cadence meetings with customers during operational phase to review security posture and service improvement initiatives. Develop customised service delivery reports to enhance insights and value of the MSSP service.
• Handle customers’ complaints, provide solutions and follow up to ensure resolution. Act as an escalation contact for customers to drive and escalate issues within the organization.

Skills for Success:

• 3 years of service delivery experience in MSSP environment or cybersecurity product company.
• Candidates who have certification in CISSP, CEH, CISA or CISM will have an advantage.
• Understand cybersecurity operations and architecture in an enterprise environment as well as having exposure to security technologies, namely, firewalls, IPS, Proxy, SIEM, SOAR and EDR.
• Understand technical concepts and able to communicate to technical and non-technical audiences.
• Able to listen actively, understand the needs of customers and offer creative solutions to resolve customers’ challenges.
• Good written and verbal communication skills.
• Highly motivated and proactive problem solver who can deconstruct complex problems.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career! 

Job Requirements