Job Description

Will you be part of the extraordinary? 

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.  

Your role is only the beginning 

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together. 

Our Fusion Work-Study Degree Programme will enable you to kickstart and advance your professional career while attaining a Bachelor’s Degree from a recognised University. To broaden your perspectives, we also have multiple ‘playgrounds’ that work as Project Teams, Client Tribes, Strategy Groups and Centres-of-Excellence based in Singapore, Shenzhen and Melbourne.  

And if there are any ideas or projects that interest you, we’re always listening and ready to play.  

As part of the programme, you will gain valuable hands-on experience in the following domain: 

• Fault Management: Monitor network alarms, troubleshoot incidents, coordinate with the Maintenance Agency (MA), provide updates to users, perform preventive maintenance, and ensure backup/restore of NMS data.
• Configuration Management: Maintain accurate physical and logical configuration records, manage terminal numbering plans, support network reconfiguration, and report unauthorised changes.
• Administration Management: Handle end-user queries, communicate outages and maintenance activities, maintain documentation, manage reports, and track equipment movement and inventory.
• Performance Management: Collect and analyse network statistics, monitor reliability/availability/maintainability, track MA response performance, and recommend improvements to optimise network performance.
• Security Management: Safeguard physical and logical security of systems, monitor unauthorised access, manage password controls, support terminal security, and report or recommend actions on security breaches.
• Project Support: Support project planning, testing, implementation of new services, and deployment of new user terminals.
• Consultancy Services: Provide technical and operational advice, support business continuity planning, and conduct ad hoc studies on network capacity and capability.
• General Support Management: Support special operations, develop and validate network recovery procedures, assist with log retrieval, support major events, and manage reporting for missing terminals.
• User Equipment (UE) Management: Diagnose equipment faults, manage configuration and data removal, perform firmware/software restoration, remote wipe, and prepare repaired equipment for return to users.
• Application Management: Provide Level 1 application and backend support, including troubleshooting, reinstalls, checks on server/connectivity issues, and escalation to vendors for Level 2 support.

The ideal candidate should possess: 

• Positive attitude, eagerness to learn, good team player and highly collaborative 

• Diploma in Computer Science or related IT/Engineering fields 

• Diploma Graduate with less than two years of relevant working experience 

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Fusion Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today!  

 
We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.  

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].

Job Requirements