Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 

Make an Impact by

• Be part of Singapore’s Market leading team in Roaming Coverage an widest destination by performing IREG testing for VoLTE roaming and support for new roaming partners and service launches.
• Enrich your communication skills by coordinating  with sponsored roaming, roaming hub, bilateral roaming partners and roaming carriers to ensure a high-quality roaming experience and address roaming and interworking issues all over the world.
• Sharpen your analytical thinking by assisting initial level diagnosis of problems and incidents and helping in resolving them when appropriate.
• Manages roaming complaints SLA compliancy and reporting which includes helping to follow up on incidents to ensure customer satisfaction or service issues resolved.
• Collaborate with network teams and technology vendors to monitor and constantly improve roaming experience.
• Manages roaming customer experience KPIs from active testing and passive monitoring platforms. Studies roaming quality trends to identify gaps and opportunities.
• Maintain and distribute industry documentation (IR21). Upon receipt of roaming partners IR21, create and track work orders for data network changes.
• Responsible for roaming steering in line with product team agreements.

Skills for Success: