Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Powering the Future with AIDA

To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business

At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people

We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.

Make an Impact by:

Strategic Alignment (with Business Partners & Enablement)

• Act as IT’s single point of contact into AIDA, ensuring alignment of IT’s digital roadmap with AIDA’s AI-first strategy.
• Translate IT challenges into AI opportunities and embed them into the AIDA pipeline of initiatives.
• Influence IT leadership on AI-first transformation strategies and adoption pathways.

AI Use Case Identification & Development (with AI Architecture & Solutions)

• Identify, prioritize, and validate high-impact AI use cases across IT (e.g., predictive maintenance, anomaly detection, cyber risk analytics, intelligent monitoring, resource optimization).
• Partner with AI Architects and Solution teams to design and deliver scalable AI solutions that integrate seamlessly with IT systems.
• Ensure IT domain expertise informs AI model design, data pipelines, and solution architecture.

Process Reimagination & Reengineering (with Data & AI Platform Enablement)

• Challenge existing IT processes and reengineer workflows for automation, resilience, and AI-native design.
• Ensure “secure by design” and “AI-enabled by design” principles are adopted across IT domains.
• Leverage AIDA’s data & platform enablement layer to ensure compliance, scalability, and secure integration of AI solutions into IT operations.

Change Management & Adoption (with Program Management & Delivery)

• Act as the change champion to embed an AI-first culture within IT.
• Drive adoption and scaling of AI solutions, ensuring smooth rollout across IT teams and processes.
• Support capability building in IT by facilitating training, upskilling, and AI literacy programs.
• Partner with PM&D to track delivery milestones and ensure outcomes are realized.

Value Realization (with AI Commercialization & Value Realization)

• Define and track KPIs that measure AI’s impact in IT (e.g., cost efficiency, system uptime, productivity uplift, energy reduction).
• Ensure AI investments in IT deliver tangible business value, not just technical enhancements.
• Feed success stories and outcomes into the Group’s broader AI value realization framework.

Collaboration & Governance (with All AIDA Pillars)

• Represent IT priorities in AIDA governance forums, ensuring IT is well-positioned in decision-making.
• Ensure IT’s needs are accounted for in AIDA’s overall AI reference architecture and delivery roadmap.
• Act as escalation point for alignment issues between IT and AIDA teams.

Skills for Success:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years’ experience in IT, with exposure to infrastructure, cloud, cybersecurity, applications, and/or operations.
• Strong track record in IT transformation, automation, or AI/data-driven projects.
• Strong stakeholder management skills and ability to influence senior IT and business leaders.
• Prior Telco or large-scale enterprise IT experience.
• ITIL, TOGAF, or enterprise architecture certification.
• Familiarity with AI/ML, AIOps, or data platform technologies.
• Lean Six Sigma or equivalent reengineering expertise.
• Analytical mindset with the ability to bridge IT challenges with AI opportunities.
• Experience in process reengineering, change management, and operational excellence.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career! 

Job Requirements