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This job is for a Manager of Customer Support, helping teams troubleshoot and install MTU and Detroit engines. You might like this job because you get to solve problems while coordinating with various partners and improving customer experiences.
Job Description
Job Description
- Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
- Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
- Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
- Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
- Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
- Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
- Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
- Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
- Co-ordinate field work and service recovery with local service partners and Distributors.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
- Provide leads and support to Sales Dept.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Any other Support Requirement to the region.
- Assist diagnosis of problems on other applications if required.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category
Services Supp/Tech RepsPosting Date
04 Mar 2026; 00:03Job Requirements
Company Benefits
Work smart, deliver results, be happy
World-class innovation doesn’t have to happen during the 9-5. And we understand that people have commitments away from Rolls-Royce.
Keeping you healthy and happy
We’ve incorporated a range of medical benefits, such as annual health assessments, dental plans or access to advice from a doctor.
Tailored learning & ongoing development
We provide all the learning and development you need, whether you are a graduate or a senior leader.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
