Job Description
Responsibilities
- Reporting to clients about issues with parcels (missing, damaged, inaccurate info, etc)
- Investigate issues and liaise closely with other departments to assess and resolve them, you may be required to handle parcels
- Identify service lapses and proactively engage clients to rectify the issues
- Work with internal stakeholders to recognize and resolve daily operational issues
- Handle complaints, provide appropriate solutions and alternatives within appropriate time frame while maintaining excellent service level standards
- Repacking and repackaging of damaged parcels when required
- Ensure work processes and KPIS are followed and met
- Any other ad-hoc duties as assigned
Job Requirements
Requirements
- MS-Office & Zendesk (will be an advantage)
- Able to work in a fast-paced environment; manage enquiries and feedbacks with tact and professionalism
- Be resourceful and resolve challenges arising from daily operations
- Preferably with experience in a customer service or logistics frontline role
- Comfortable working in a warehouse environment
Company Benefits
You rule your role
We provide you challenging work in a safe environment that inspires and nurtures top talents across Southeast Asia.
Chart your own career
Tell us how you'd like to grow, and we'll support you with the training and learning opportunities to design and implement your ideas.
Venture across functions
Our strong collaborative culture gives you the opportunity to work with and across functions.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
Ninja Van
Founded in 2014 by friends Lai Chang Wen, Boxian Tan and Shaun Chong, Ninja Van was born out of a second-hand van.
Who would have known that the company, which was initially founded to support their fashion line, would soon expand across Southeast Asia to become one of the leading contenders in the logistics industry. Today, Ninja Van operates in six of the region’s key markets - Singapore, Malaysia, Indonesia,...
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