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This job is an Operations Executive in Batam, where you'll coordinate customer needs and partner with truck hauliers to ensure smooth delivery services. You might like this job because it involves problem-solving and has a direct impact on customer satisfaction!
Job Description
Job Responsivities:
- Coordination of customers’ requirements via Haulio’s portal
- Secure best fit hauliers for trucking jobs
- Achieve high service standards for all customers
- Manage customers’ and Hauliers’ expectations and requirements
- Basic reporting on the job progress
- Dispute resolution between hauliers and customers
- Review pricing upon job completion for finance billing
- Any other ad-hoc duties will be assigned by supervisor
Job Requirements
Job Requirement:
- Work based in Batam, Indonesia
- Minimum Diploma in Logistics or Maritime Studies or in a relevant discipline
- Fresh graduates in a relevant discipline are welcome to apply
- Minimum 2 years’ experience in customer service and operations in the freight forwarding & logistics industry are preferred
- Excellent verbal and written communication skills
- Strong negotiation skills, with ability follow-through on client contracts
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated, goal-oriented and a team player
- Able to work 5.5 day work week
Right to Work Requirements
- Candidates with an existing right to work in the country are preferred
- Local citizens of this country
- Permanent residents (PR) of this country
- Candidates who already have a work permit for this country
Working Arrangement
- On Site
Skills
Company Benefits
Dental Benefits
Dental claims of up to SGD$100 per year.
Outpatient Medical Benefits
Reimbursement of medical consultation fees with company-appointed doctors and clinics.
Birthday Leave
Paid birthday leave for employees.
Hospitalization Benefits
Medical Insurance Plans.
Term Life Benefits
Death Benefit/Total & Permanent Diasability (TPD)/Extended Benefit on Death & TPD/Terminal Illness/Repatriation of Mortal Remains.
Personal Accident Benefits
Coverage is 24x last drawn basic monthly salary, subjected to T&Cs.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Supply Chain & Logistics
Company Profile
