Job Description

Primary Responsibilities:

• Guest Experience: Deliver warm, professional guest engagement throughout the dining experience, ensuring food and beverages are served accurately and promptly according to guest orders, while responding to guest feedback and following up with appropriate action.
• Service Standards: Ensure consistent operations, high standards of service quality, and attention to guests, conveying a positive image of the restaurant through professionalism and good attitude, while implementing effective upselling techniques and providing recommendations to guests.
• Team Management: Supervise and train service team members to adhere to service standards, ensure suggestive selling techniques are performed, and relay management decisions to ensure restaurant standards and culture are correctly applied.
• Wine Expertise: Provide expert wine service, including wine pairings recommendations, decanting, and contributing to wine list development.
• Operational Management: Oversee and ensure smooth daily operations of service, bar, and back of house, control restaurant mise en place and setup standards, operate the POS system, manage daily cash transactions, and maintain overall cleanliness and organization of the restaurant.

Requirements:

• Certifications: WSET certification or equivalent in wine and beverage knowledge.
• Experience: Preferably 5 years of fine dining experience with a strong service background. Experience working with an international chef is desirable.
• Skills: Excellent communication and interpersonal skills, with a cheerful and guest-oriented demeanor. Strong knowledge of wine service, food pairing, and refined hospitality etiquette.
• Personal Attributes: A cheerful and professional demeanor is required, along with the ability to work well under pressure while maintaining poise and attentiveness.

Job Requirements