Job Summary

We are looking for a Client Relations Officer to provide high-quality service to our guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. 

Job Description

• Handle guest check-in, check-out including the processing of their reservations and rooming at the unit level
• Handle all guest requests during their stay
• Handle all front desk cashiering duties
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required
• Act as a link between Operations Manager and Director of Sales on operations and sales processes
• Support sales and marketing by providing relevant information including customer feedback and sales leads
• Manage the daily gymnasium, sauna, and other facilities operations
• Manage individual portfolio assigned to maximize guest satisfaction
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints

Key Qualification

• Customer centric personality and positive attitude
• Prior Customer Service Officer experience in hotel environment will be preferred
• Good communication skills
• Able to work 5 days work week, rotating shift work
• Able to work on weekends and PH
• Able to work overtime if required