Job Description

About the team

Your Healthcare Journey, Simplified

The Care Experience Business Unit is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest

If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!

About the role

We are seeking an Executive, Medical Concierge who will provide premium, high-touch care to our clients by supporting them in the smooth completion of their specialist / tertiary treatment in Singapore. The role ensures that clients are supported with required doctor recommendations, smooth access to clinics and hospitals, and ensure that LOG and medical claims processes are completed without a hitch. 

This role reports to Senior Manager, Operations 

A summary of the key responsibilities are as follows

• Collect patient information from the regional teams daily for patients seeking care in SG
• Helping patients navigate the registration, billing, and other administrative processes on the day of appointment, throughout the hospital stay, and day of discharge
• Assisting for transportation to and from hospital and/or providing other assistance with transportation needs such as arranging for taxi service
• Arranging for interpretation services for patients who do not speak English
• Coordinating with specialist, patient and hospital to ensure completion of necessary insurance forms for claims purposes 
• Help the patient collecting documents: medical summary, invoice, medical report
• Helping patients schedule appointments for any additional tests or follow-up care

About you

• Diploma/Degree with 3-5 years of Customer Service delivery/ Insurance/ Medical Assistance/ TPA/ Nurse/ Midwifery experience.
• A demonstrated track record of providing excellent service to clients in a multicultural, collaborative and team-oriented environment.
• Excellent command in spoken and written English and Bahasa Indonesia is required
• Ability to build a relationship with hospital business office and specialist clinic staff to ensure the whole process goes smoothly 
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges. 
• Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.

Job Requirements