Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
1. Operational and Administrative Support:
- Banker's Guarantee Processing & Administration: Assist in streamlining team workflows, supervise and support Banker's Guarantee processing, ensuring accuracy, compliance with internal policies and regulations, and meeting all turnaround times.
- Resource Management: Ensure the team has the necessary tools, resources, and training to successfully complete their tasks.
- Regulatory Compliance: Maintain expert-level knowledge of regulations, ensure process compliance, oversee timely SOP review and updates, and proactively manage end-to-end risk.
2. Team Development and Performance
- Training and Development: Support/ train new hires and providing ongoing training programs for team members. This includes identifying personal development needs, providing opportunities for skill development, coaching team members.
- Performance Monitoring and Feedback: Assist in monitoring and evaluating individual and team performance, providing constructive feedback, and conducting performance reviews. This also involves recognizing achievements and addressing performance issues.
- Workload Management: Ensure daily work is progressing on track and team members are not experiencing burnout by checking in on their workload and assisting with prioritization, deferral, or delegation of tasks.
- Problem-Solving: Work with team members to solve problems and overcome obstacles, fostering a solution-oriented approach.
- Embrace and Lead change: Drive continuous improvement by challenging the status quo and exploring innovative solutions.
- Reporting and Data Analysis: Analyse performance metrics on team performance and derive actionable insights to improve team performance and customer satisfaction.
3. Communication and Morale
- Internal Communication: Facilitate open and honest communication within the team and between the team and upper management. This includes communicating goals and expectations clearly.
- Team Advocacy: Advocate for team members with upper management, highlighting successes and addressing challenges.
- Client Interaction & Communication: Effectively communicate with internal and external stakeholders to support business growth and foster collaborative relationships
- Conflict Resolution: Assist in resolving conflicts within the team.
- Positive Work Environment: Contribute to fostering a positive, collaborative, and engaging work environment that motivates team members and boosts morale.
- Customer Satisfaction: Make a positive contribution to customer satisfaction and continuously strive to improve service.
Requirement
- Minimum 8 years of Trade Finance experience with relevant capability in people management and leading a team.
- Excellent understanding of UCP rules, ISP98 rules, Anti-Money Laundering Guidelines, and Terrorist Financing and Sanction Regulations.
- Good interpersonal and communication skills
- Meticulous and detailed oriented
- Capable to work effectively under pressure and tight deadline.
- Ability to identify opportunities to improve operational efficiency
