Responsibilities
The objective of this role is to ensure that all BAU changes, enhancements and project implementations going into the production environment do not disrupt or cause any risk to the existing production environment.
- Manage day-to-day review and approval of normal and emergency change requests.
- Investigate change violations / unauthorized change requests and ensure that all cases are properly documented, reviewed and signoff by MDs. Ensure disciplinary actions are followed up and enforced accordingly.
- Chair, review and assess the risk of all changes for weekly Regional Production Change Control Board (RPCCB) meetings.
- Prepare the list of change requests with required details for Quality Assurance (QA) review and chair the weekly QA review meeting involving the Chief Technology Officers (CTOs) and Technology Senior Management.
- Ensure compliance and review justification of change requests during heightened/freeze periods for approval.
- Resolve any identified or escalated change process or change request related issues, liaising with necessary stakeholders such as Application Support, Infrastructure Support, LOBT Change Managers and Enterprise Change Teams.
- Analyze, review and oversee creation and availability of change management related reports/slides for change process, operational metrics, KRI etc.
- Assess, review and validate the justification and risk/impact assessment especially for major changes, changes on application under change freeze or changes to be deployed during the heightened period.
- Oversee completeness and integrity of information collected to conduct daily operations.
- Establish measurements and targets to improve process effectiveness and efficiency.
- Act as an escalation focal point for all parties involved in the change process.
- Review and approve requests related to system access matrix (change requester, change implementer, change approver etc).
- Front audit request for information (RFI) and review/validate the responses to the RFIs.
- Involve in project management for migration of current in-house developed ITSM system to new ITSM tool to be identified.
- This is a 24x7 standby job role, and candidate must be willing to take calls and attend to emergency or adhoc work whenever required. The 24x7 standby will be on a rotational basis.
Requirements
- Working experience of 10 to 12 years, preferably with exposure in area of IT Change Management.
- Experience in development or support of IT application or infrastructure.
- Experience in Agile, Scrum or Kanban methodology to manage IT project or operation.
- Skills in project management or experience in leading/managing a team.
- Strong in analytical thinking, data analysis and being detailed, process and audit oriented.
- Skillful in using MS tools especially MS Excel and Powerpoint to prepare management presentation deck.
- Possess relationship-led quality, yet strong and firm with stakeholders especially in process compliance.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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