Job Description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Organise, conduct and complete annual OSP site visits.
• Review the Operations site visit assessments/checklists with the SDM.
• Review the RCA of site visit issues / errors/incidents at service providers, review the adequacy of corrective and/or preventive actions where necessary.
• Support the risk reviews for new outsourcing, process change and transfer-in activities.
• Support on-boarding and transfer-in of new vendor/activities.
• Support and facilitate internal and external audit reviews.
• Co-ordinate and perform Risk and Control Self-Assessment (RCSA).
• Assists with quality assurance and reviewing PRMs of OSPs and ORM team.
• Support work arrangement of the ORM team.
• Liaison with stakeholders (unit outsourcing the activities) and key SMEs (FCSS, ISS, GBCM, RMG-OR, T&O RM, RMG, Compliance) on risk and control matters and ad-hoc projects/rationalization.
• Initiates reviews (e.g. Enhance the Additional Site Visit Checklist, re-design Ops site visit report template, monthly notification on GRC issue status, etc).

Requirements

• Bachelor Degree in Accountancy, Business or Banking and Finance preferred with minimum 2 years of experience in Consumer Banking Operations and/or Outsourcing Governance or Operational Risk/Audit/Controls.
• Good inter-personal and communication to drive and complete initiatives independently and collectively as a team.
• Self-starter and ability to multi-task, possess good control mindset, work with different stakeholders and able to understand a broad range of operational issues.
• Attention to details with strong planning, organisational and analytical skills.
• Proficiency in Microsoft PowerPoint, Excel and Word.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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Job Requirements