Job Duties & responsibilities
Handles operation matters related to Production Orders which covers fulfilment of requests from Law
Enforcement Agencies and attending court as witness for documents submitted.
Responsibilities
- Perform fulfilment of requests & updates in Bank’s operating systems within specified Service
- Standard, timely & accurately
- Identify operational risks and implement measures to address/mitigate the risk
- Lead & drive process improvement and providing ideas/initiatives in digitization & automation
- Establish and maintain effective relationship & partnership with key internal & external
- stakeholders, including Law Enforcement officers
- Represent the bank for Court Attendance, & attend Director of Public Prosecutions interviews
- Work closely with various stakeholders to understand the Business/Operations problem
- statement, propose analytic requirements and solution, leverage on internal and external data
- and use analytics techniques to provide data-driven insights.
- Engage business and operations stakeholders to eliminate existing process frictions in realizing
- Design-For-No-Ops strategy
- Provide insights through data visualization and presentations to deliver productivity, identify
- root cause of a situation and to provide actionable insights
- Provide User Requirements & perform User Acceptance Test/Live Verification on
- initiatives/production fixes
- Ensure timely updates of Standard Operating Procedures and prompt sharing with team
- Support Team Manager/Leader on project/initiatives, engage & coach team on process
- improvements to drive team’s performance
- Ensure timely updates & escalation on operational issues
Requirements
- Min. 5 years of experience in financial institution, handling regulatory & banking operations
- Knowledge of the bank’s core operating systems and control standards is an added advantage
- Able to work independently as well as a team player
- Strong analytical skills, self-driven and proactive, and able to excel under stress
- Demonstrate good communication and presentation skills
- Organised and meticulous, with an eye for details
- Proficient in Microsoft office especially Microsoft Power Point and Excel
- Demonstrated experience on analytic experience with large amount of data, have develop and implemented models for industry with demonstrable impact and proven track records
-en
