Job Description

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

-Perform call to delinquent customers and monitor repayments
-Proactive in managing cases to resolve the NPLs and maximise recovery
-Assess rescheduling/settlement requests
-Adhere to Enterprise Singapore’s loan monitoring and write-off requirements
-Update system/database for reporting and tracking purposes

Responsibilities

-Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement

-Be well-versed in own team process and functions

-Manage a portfolio of delinquent cases and/or NPLs:

• Get customers to settle overdues
• Negotiate repayment terms with customers
• Obtain approval for recall of loans, repayment plans, or write-off
• Monitor repayment plans

-Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral

-Liaise with Enterprise Singapore on claim submission

-Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...

-Update system/database

Requirements

-Diploma holder and above in any related field

-Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered

-Knowledge/experience in collection and/or customer service will be an advantage

-Basic knowledge of banking and financial products

-Proficient in Microsoft Office applications

-Team player with good communication and interpersonal skills

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Job Requirements