Job Description

Role Overview:

The Team Lead, Project Management, Strategic Initiatives (Regional GenAI Processing) will lead a team responsible for delivering end-to-end GenAI-driven initiatives across Consumer Banking Group Operations. The incumbent will oversee requirements definition, solution design, testing, deployment, and performance optimisation to ensure successful project outcomes. Beyond project execution, the Team Lead will provide leadership and guidance to the team, fostering collaboration and accountability. This role plays a pivotal part in enhancing employee experience, strengthening operational efficiency, and driving productivity improvements through the adoption of AI capabilities.

Key Responsibilities

• Lead and oversee the full project lifecycle – from requirements gathering and design through to testing, deployment, and post-implementation optimisation.

• Translate business needs into functional, non-functional and data instrumentation requirements; review, analyse and document user stories; conduct walkthroughs with stakeholders and technology teams.

• Coordinate RDU approvals, manage prompt fine-tuning and model evaluation exercises with Users, Data Chapter and Tech teams to ensure compliance with regulatory and risk guardrails.

• Ensure User Acceptance Testing (UAT) is planned, coordinated and executed on schedule.

• Monitor post go-live outcomes to track benefits realisation, identify gaps, and develop action plans for continuous improvement and future iterations.

• Drive stakeholder engagement by providing regular updates, risk management, and escalation where necessary.

Requirements:

1. 7+ years of experience in project management, digital transformation, or strategic initiatives, ideally within financial services or banking

2. Proven track record of delivering AI/automation-related projects, with experience in benefits realisation and change management

    

3.  Strong understanding of GenAI, process re-engineering and operational excellence frameworks

4. Prior experience managing multi-country or regional projects in a complex matrix environment is a plus

    

5. Project Management: Be able to plan and deliver cross functional initiatives using strong project management and organisational skills.

6. Banking & Technology Knowledge: Good understanding of consumer banking operations processes, with experience in technology-driven transformation will be a plus.

    

7. Stakeholder Management & Communication: Ability to engage and influence senior stakeholders, with excellent presentation, storytelling and collaboration skills.

    

8. Analytical Acumen: Skilled at interpreting data to derive insights from multiple datasets and unstructured information flowing in from various channels to drive business decisions and prioritisation.

9. Problem-Solving Skills: Ability to manage ambiguity, anticipate likely points of controversy, escalate as appropriate, and devise next step actions towards end outcome to create impact.

10. Strong proficiency in MS Office (Word, Excel, Project and Powerpoint)

11.  Data Analytics Skills Required

12. Good knowledge of DBS Products and Services

Job Requirements