Job Description
Job Responsibilities
- Lead the build out of customer journeys: Design and build customer journeys focused to onboard customers at scale and deliver a smooth payment journey. This includes, but not limited to, working with the design team, aligning journeys with the Regional Digital team, Regional and Local stakeholders such as FCSS, legal and compliance, product and technology and operations.
- Product owner and delivery lead: You will need to write user stories, be involved in testing as well as the delivery team for the projects to ensure the end to end execution of the initiatives on hand.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including business partners, vendors, customers and technology.
- Strategic Planning: Develop and implement digital business strategies aligned with local market needs, in collaboration with regional leadership to ensure consistency across markets. Monitor product performance, analyze user feedback, and continuously seek opportunities for improvement and enhancement.
- Market Insight and Analysis: Analyze market trends, consumer behavior, and competitors to identify opportunities for innovation and growth. Use data to inform business decisions and optimize digital products and services.
- Customer Experience Management: Champion the digital customer experience by ensuring seamless, user-friendly, and innovative customer journeys across all digital platforms. This includes overseeing the entire product lifecycle, from ideation and design to development, testing, and launch.
- Innovation and Growth: Identify and implement digital innovations, new technologies, and business models that can drive business growth and enhance our competitive edge in the market.
Job Requirements
- Excellent leadership, communication, and interpersonal skills with a proven ability to collaborate and influence at all levels of the organisation.
- Experience in the digital business, preferably within a fast-paced and dynamic environment and is comfortable with ambiguity.
- Strong business acumen, strategic thinking capabilities and decision-making skills
- Strong knowledge of the payments industry, digital platforms/system, and relevant technologies.
- Proven track record of successfully launching digital products and services.
- Expertise in design thinking, user experience (UX) design, and agile development methodologies.
- 6+ years of experience in digital and payments technology, with a focus on digital product development and management
-en
