Job Description

AVP, Digital Platform Management & Governance (Fraud & Security), Consumer Banking Group

Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

About the team:

The Fraud and Security team within CBG SG Digital Banking looks after the digital security features. We manage key customer journeys such as digivault and digital token. Our goal is to empower our customers with the necessary tools to protect themselves against scams and mules.

What you will do:

As a successful candidate, you will be instrumental in shaping and driving key initiatives for DBS’s digital security and fraud prevention strategy with Consumer Banking.

The role involves planning and rolling out key initiatives for scam and mules through cross-collaboration partnerships with multiple stakeholders. Additionally, you will govern the security features with digibank to ensure consistent experience while adhering our internal guidelines.

This is a critical function with direct impact on protecting our customers through secure features, while solidifying our leadership in this space.

Responsibilities:

• Lead the development and execution of fraud initiatives focusing on mules and scams including budget management, initiative prioritisation and outcome tracking
• Oversee the controls, procedures and processes related to security features to ensure adherence to our security baseline requirements
• Stay updated on industry trends within the fraud space, driving continuous innovation to protect our customers
• Regularly fraud risk assessment, drive regular refresh of our governance playbook and ensure clear documentation with key stakeholders to reflect the changes in regulatory landscape and emerging threats
• Work with internal stakeholders to draft responses to regulators as needed
• Evaluate and enhance our fraud prevention measures to ensure that our features are aligned with best practices and regulatory requirements

Minimum Requirements:

• Bachelor’s Degree with 8+ years of experience preferably in payments, digital security, fraud prevention, or a related field, with a minimum of 5 years in a leadership role.
• Hands on approach, positive attitude and willingness to understand the business
• Ability to work in an extremely fast-paced, dynamic environment by managing competing priorities under demanding deadlines.
• Strong experience in developing procedures and risk controls on fraud-related matters.
• Extensive experience developing and executing plans, with a demonstrable track record of achieving significant results in a complex environment.
• Excellent communication, presentation, and stakeholder management skills, to effectively collaborate with cross-functional teams and senior leadership.
• Strong analytical skills, with the ability to interpret data, identify trends, and develop data-driven solutions.

Apply Now:

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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Job Requirements