Job Description
Role Purpose
Support the end‑to‑end implementation, enablement, and post‑go‑live performance of operations transformation and GenAI initiatives. The role ensures initiatives are implemented effectively, adopted smoothly, and sustained after go‑live through structured delivery support, continuous improvement, and ongoing monitoring.
Key Responsibilities
- Delivery & Operational Support
- Support delivery teams with tracking of milestones, risks, dependencies, and actions across transformation initiatives.
- Coordinate with Business, Operations, Technology, and Change teams to support implementation readiness and follow‑ups.
- Prepare concise status updates, trackers, and management reporting.
- GenAI Enablement & Continuous Improvement
- Support GenAI initiatives through prompt refinement, documentation, and controlled improvement activities.
- Assist with coordination of testing, enhancements, and version changes to ensure GenAI outputs remain accurate and usable.
- Maintain clear documentation for prompt/configuration changes and outcomes.
- Post‑Go‑Live Monitoring, Reporting & Governance
- Execute agreed monitoring routines for GenAI and operational initiatives (e.g., metrics tracking, dashboards, health checks).
- Apply defined thresholds and escalation processes; support preparation of evidence and escalation packs where required.
- Coordinate issue investigation and remediation with Operations, Technology, and Risk stakeholders and track actions to closure.
- Support preparation of updates for governance or management forums.
- Knowledge & Process Standardisation
- Support development of simple playbooks, SOPs, or workflow guides to standardise delivery-to-operations transition and monitoring practices.
- Participate in walkthroughs or knowledge‑transfer sessions to ensure consistent execution across teams.
Key Deliverables
- Delivery trackers and readiness actions maintained and closed on time
- Monitoring dashboards and reports kept current post‑go‑live
- Issues and escalations supported with clear documentation and follow‑through
- Prompt/configuration changes documented and tracked
Requirements
Essential
- Strong organisational and coordination skills
- Comfortable working with data, metrics, trackers, and dashboards
- High attention to detail and documentation discipline
- Ability to work across multiple stakeholders in a structured environment
Preferred
- Experience supporting transformation, operations, analytics, automation, or GenAI‑related initiatives
- Exposure to monitoring, reporting, or governance processes after implementation
What This Role Offers
- Hands‑on exposure to operations transformation and GenAI initiatives
- Opportunity to work across delivery, enablement, and post‑go‑live performance
- A strong foundation role for candidates interested in operations, transformation, and emerging technology
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