Job Description

Responsibilities

• Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
• Perform proper follow up to ensure resolution within SLA.
• Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
• Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
• Provide support on IDEAL forms enquiries/clarifications/rejections.
• Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
• Any other tasks/duties that may be assigned.

Requirements

• Customer-centric, with at least 3 years of working experience in Call Centre environment
• Effective communicator, able to work independently in a strategic manner.
• Good Knowledge of Corporate Products is an advantage
• A structured team player and individual with the ability to manage multiple projects simultaneously
• Good change management mindset & skills.
• Innovative and creative in problem solving
• Excellent written and verbal communication skills

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Job Requirements