Job Description

Job scopes:

1. Manage the collection and delivery of all mortgage and collateral documents at the Secured Loans Operations counter.
2. Perform timely system updates to accurately reflect the movement of credit files in system.
3. Ensure the prompt and accurate filing of mortgage source documents to credit files.
4. Oversee the archival process for credit files associated with closed mortgage loans.
5. Coordinate with CROWN for all credit file & archival boxes request, collection and delivery and including invoice management.
6. Perform completeness and accuracy checks on credit files and appointment of Law firms / Valuers.
7. Perform documentation checks for payment of legal subsidy and execution of Mortgage document.
8. Manage the end-to-end processing of record creation and system updates within the Bank's operating systems, specifically for Secured Loans.
9. Execute disbursement and fee payment processes related to Secured Loans, ensuring accuracy and compliance.
10. Generate and dispatch payment instructions, advice, and customer notification letters.
11. Conduct review and update of system reports on a daily, weekly, and monthly basis to maintain data integrity and operational oversight.
12. Oversee the systematic filing and archival of source reports and media, adhering to established record-keeping policies.
13. Address and resolve inquiries from customers and legal representatives in a timely and professional manner.
14. Contribute to audit preparations, user acceptance testing (UAT), live verification (LV), and system enhancement initiatives.
15. Undertake and manage ad-hoc projects as directed by the Team Manager or Supervisor.
16. Ensure all operational requests are processed accurately and efficiently, meeting established service level agreements and turnaround times.
17. Proactively identify and escalate any discrepancies or deviations to the Team Manager/Supervisor for prompt resolution.
18. Uphold a consistently high standard of service delivery.
19. Provide comprehensive support to the Team Manager/Supervisor, contributing to the seamless operation of the team and department.
20. Collaborate with the Team Manager/Supervisor to propose and implement workflow improvements, identify potential operational risks, and develop effective mitigation strategies.

Candidate Requirements:

1. A degree in Business and Finance, Business Administration, Operations Management, or a related discipline is preferred.
2. A minimum of 3 years of relevant experience within financial institutions, specifically in Secured Loans processing.
3. Familiarity with Process Improvement Toolkits, metrics, and measurement methodologies.
4. A solid understanding of operational risks.
5. Possesses meticulous attention to detail.
6. Proven flexibility and the ability to effectively multi-task and manage diverse roles and activities simultaneously.
7. Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel and Microsoft PowerPoint.
8. Ability to undertake ad-hoc duties on weekends or outside of standard office hours for activities such as User Acceptance Testing (UAT), Live Verification (LV) testing, and Disaster Recovery (DR) drills.

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Job Requirements